The Investigators

Jul 30, 2013 1:10 AM by Tom McNamara

Hundreds of Tucsonans locked out of their mailboxes

TUCSON - How would you feel if you couldn't access your own mailbox?

Some folks on Tucson's east side are upset with the U.S. Postal Service over this very issue.

They haven't been able to open their mailbox for more than a week now, so they called the News 4 Tucson Investigators for help.

This is happening at Tucson Meadows, an age 55-plus community on South Pantano Road.

A contractor for the Postal Service replaced their mailboxes back on July 20th.

So far, out of more than 450 people, only about 60 or so actually have keys for those new mailboxes. So, many can't get mail, medicines, and checks that are piling up.

Both the management, and residents tell the News 4 Tucson Investigators, they've been all but ignored by the Postal Service.

"Terrible, absolutely terrible. If I ran a business like that, it wouldn't be in business very long," says Community Manager, Terry Rigney.

Resident Jan Mitchell adds, "I need to know, how am I going to get my mail? Because, I mean, I still get bills and those people still want to get paid."

In a statement to the News 4 Tucson Investigators, a spokesman for the Postal Service, Rob Soler, says they "apologize for the inconvenience, and expect the key distribution to be complete in the next day or two." Soler adds, "the Postal Service is confident the Tucson Meadows residents will appreciate the improved security and convenience these new mail receptacles provide."

We'll keep you posted with any new developments in our investigation.

If you have something you would like us to investigate, contact the News 4 Tucson Investigators at


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