Posted: Dec 13, 2012 3:34 PM
Updated: Dec 13, 2012 4:06 PM
TUCSON - It's the stuff airline horror stories are made of: lost or smashed luggage.
If this hasn't happened to you, be glad since we're about to show you just how often baggage takes a bashing.
James Murray and his family recently got off a plane from Atlanta by way of Las Vegas.
A smooth trip home until the airline rep met them at the baggage claim with bad news.
"'One of your bags has been lost but we're not sure which one yet'. And we were like, ‘just don't be that one bag.'"
That one bag was packed with an iPad and Kindle. With too much stuff to carry on, they re-packed at the last minute, shoving stuff into the check-in bags.
"It obviously fell off the truck and got ran over," says Matt. "So it's not even recoverable at this point."
His suitcase was shredded, the Kindle cracked and the iPad 2 smashed and bent. About $1000 worth including clothes and accessories
According to the Department of Transportation from January through September 2012 travelers reported over 1.3 million mishandled bags. That includes lost, stolen, delayed and damaged luggage.
The airline with the most mishandled reports is American Eagle with 5.68 reports per 1,000 travelers. Virgin America has the best record with 0.90 reports per 1,000 travelers.
American Eagle Airlines responded with this statement:
Eagle also continues to make great progress in its baggage performance, with a 24 percent improvement for the first 10 months of 2012 compared to 2011. The baggage performance has been helped by the recent refurbishment of bag rooms in Dallas/Fort Worth and Chicago.
Below is the complete listing for domestic airlines reporting mishandled bags to Department of Transportation for Jan 2012 - Sept 2012.
RANK AIRLINE REPORTS PER 1,000 TRAVELERS
1 VIRGIN AMERICA .90
2 AIRTRAN AIRWAYS 1.53
3 JETBLUE AIRWAYS 1.87
4 DELTA AIR LINES 2.11
5 US AIRWAYS 2.13
6 FRONTIER AIRLINES 2.14
7 AMERICAN AIRLINES 2.83
8 HAWAIIAN AIRLINES 2.89
9 ALASKA AIRLINES 2.92
10 SOUTHWEST 2.99
11 UNITED AIRLINES 3.90
12 MESA AIRLINES 4.64
13 SKYWEST ARILINES 5.08
14 EXPRESSJET 5.64
15 AMERICAN EAGLE 5.68
Click here to submit a news tip to us!
Become a Facebook Fan!
Help those in need this holiday season
Win! Win! Win!
Wise Local Marketing!
Get news, weather and more on your smartphone and tablet!
Get texts for news, traffic, deals and more!
Sign up on KVOA.com for newsletters, exclusive deals, and more!
What's happening on News 4 @ 4
Stories and videos with Kristi's Kids
Check out the latest events FC Tucson has scheduled.
Let us help grow your business
Digital Channel 4.2
What's on KVOA and when!
Contact info for our department heads
KVOA's on air personalities!
Work at News 4 Tucson
Complete feeds of all KVOA.com stories
FCC Public File of Records, Reports, and More