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Jul 2, 2013 9:12 PM by Matthew Schwartz

SNAFU on Sun Tran's SunGO leaves riders irked

TUCSON - Sun Tran's new SunGo fare card hasn't been working properly since starting on Sunday, inconveniencing hundreds if not thousands of bus passengers.

The Sun Tran office on West Alemeda has been packed with angry, stranded riders. The most common scenario: A passenger buys a 30-day card for $42, but when they board the bus and tap their SunGO card on the fare box, the machine incorrectly shows a zero balance.

One stranded passenger, Randall Patterson, told us, "Everybody's just been having problems. I don't understand why they actually just switched to this, because it's just an inconvenience to everybody."

Sun Tran says the problem lies with the vendor in downloading the card information to the fare box. Spokesperson Michelle Joseph said, "If you get on the bus, make sure your driver knows you have your SunGO product. If doesn't work at the fare box, the driver will let you ride free."

Remember, you only ride free if you have a SunGo card, then tap it on the fare box and even if it shows zero balance, you will ride free until Sun Tran fixes the technical glitches.

Sun Tran is working to fix the problems. Check back to kvoa.com and News 4 for the latest updates.

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